![]() We refer to this as “bug and cruft” free. When software engineers write code, they want it to be simple, fast, and reliable. As a consequence, operational costs rise and the focus becomes more reactive than proactive. If teams spend the majority of their time on these types of tasks, they have less time for high-value work. For Site Reliability Engineering (SRE) teams, the aim is to reduce or even eliminate toil in order to maximize the time spent on engineering and innovation. Toil is a term coined by Google to describe tedious, repetitive tasks associated with running a production environment. Toil is the kind of work tied to running a production service that tends to be manual, repetitive, automatable, tactical, devoid of enduring value, and that scales linearly as a service grows. Essentially, it serves as an alternative to pay, meaning that any overtime hours worked by an employee can be taken as part of their annual leave. ![]() ![]() Time off in lieu, otherwise known as TOIL, is when an employer offers time off to workers who have gone above and beyond their contracted hours. ![]()
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